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  • I just submitted my application, what do I need to do next?
    Thank you for your interest in working with us! First we will be working to connect you with the best opportunities we have available and a recruiter will be assigned to you. They will then reach out to you for a brief interview, explain any next steps, and answer all of your questions.
  • How do I contact my recruiter?
    You can call or text our recruiters at 407-974-5199. You can also email them at sourcing@elitemedicalstaffing.com.
  • Do you charge for the drug screening and/or background check?
    No, Elite Medical Staffing covers the cost of both.
  • Where do I take my drug screening?
    You will receive a text with a link to initiate your background screening and set your location for your drug screening. You will have 5 days to complete the drug screening. If you have any questions, please reach out to your recruiter!
  • How do I take the drug screening?
    Go to the testing site with the order confirmation form, either printed or on your phone, and present the form at the testing site. Results can typically take anywhere from 1-48 hours to return to us. Once we have the results back from your drug screening we will contact you about your schedule! If you have questions along the way, please do not hesitate to call us!
  • I just took my drug screen, what do I need to do next?
    We are glad you are coming on board with us at Elite! Results can typically take anywhere from 1-48 hours to return to us. Once we have the results back from your drug screening we will contact you about your schedule! If you have questions along the way, please do not hesitate to call us!
  • What is the pay schedule?
    Our pay periods are Sunday to Saturday, and you get paid every Friday for the previous week.
  • How do I update my direct deposit information?
    To update your direct deposit, you’ll need to complete a new direct deposit form and submit a new voided check. Please ask your recruiter to send you a blank form to complete with your updated information.
  • What holidays are considered holiday pay?
    New Year’s Day Memorial Day 4th of July Labor Day Thanksgiving Christmas day
  • How can I access my paystubs?
    You can access your pay stubs in ADP by logging in and going to Myself > Pay > Pay & Tax Statements. There is also a link to ADP in the app that can be found by going to Settings > View Pay Stubs.
  • How do I send in my time sheet?
    To submit your timesheet, in the app, enter your in and out times as well as any meal breaks and have this signed off by a nurse supervisor at the end of your shift to submit a timesheet. Timesheet is to be filled out completely, including printed name and signature from supervisor. If you still need help, please reach out to your staffing team directly. If you are located in Arkansas 501-455-1800 or email it to ARstaffing@elitemedicalstaffing.com If you are located in Florida 407-865-7999 or email it to FLstaffing@elitemedicalstaffing.com If you are located in Georgia 470-905-1444 or email it to gastaffing@elitemedicalstaffing.com If you are located in Indiana 463-583-2332 or email it to instaffing@elitemedicalstaffing.com If you are located in Louisiana 504-386-9939 or email it to lastaffing@elitemedicalstaffing.com If you are located in Michigan 734-207-8316 or email it to Mistaffing@elitemedicalstaffing.com If you are located in Ohio 216-293-6688 or email it to ohstaffing@elitemedicalstaffing.com If you are located in Oklahoma 580-336-9190 or email it to Okstaffing@elitemedicalstaffing.com If you are located in South Carolina 803-232-7990 or email it to scstaffing@elitemedicalstaffing.com If you are located in Tennessee 615-235-7878 or email it to tnstaffing@elitemedicalstaffing.com If you are located in Texas 945-910-3180 or email it to txstaffing@elitemedicalstaffing.com If you are located in Virginia 804-207-4200 or email it to vastaffing@elitemedicalstaffing.com If you are located in Wisconsin 463-583-2332 or email it to WIstaffing@elitemedicalstaffing.com If you are located in any other state 888-356-1404 or email it to centralstaffing@elitemedicalstaffing.com
  • When are timesheets due?
    Timesheets are due after every shift, and no later than every Saturday.
  • Where can I download the timesheet?
    We are no longer using paper timesheets, to submit a timesheet please use the app; enter your in and out times as well as any meal breaks and have this signed off by a nurse supervisor at the end of your shift to submit a timesheet. If you are having technical difficulties, please fill out a paper timesheet, which you can download here. After you have filled in the timesheet, please send it to your staffing team. If you still need help, please reach out to your staffing team directly.
  • What if I turned my timesheet in late?
    If a timesheet is turned in after payroll has closed for the week, you will be paid for any time worked on the following pay period. If you have questions please reach out to your staffing team If you are located in Arkansas 501-455-1800 If you are located in Florida 407-865-7999 If you are located in Georgia 470-905-1444 If you are located in Indiana 463-583-2332 If you are located in Louisiana 504-386-9939 If you are located in Michigan 734-207-8316 If you are located in Ohio 216-293-6688 If you are located in Oklahoma 580-336-9190 If you are located in South Carolina 803-232-7990 If you are located in Tennessee 615-235-7878 If you are located in Texas 945-910-3180 If you are located in Virginia 804-207-4200 If you are located in Wisconsin 463-583-2332 If you are located in any other state 888-356-1404
  • Do you offer overtime?
    Yes, anything after 40 hours is considered OT. If you are wanting OT, we do ask that you stay at one facility.
  • Why are taxes taken out of my paycheck/what are these deductions?
    Employers withhold income taxes from employees’ pay as required by the IRS. These include Social Security (FICA) and Medicare tax, which are sent to the federal government to support these programs. State taxes also apply for some states. To estimate the amount of income taxes that will be withheld from your earnings, you can use the IRS Tax Withholding Estimator Tool.
  • How do I complete my W-4?
    Please complete the W-4 sent to you in Able during onboarding. If you need to update your W-4, please reach out to your recruiter and a new one will be sent to you in Able. Please refer to the IRS website if you have additional questions about how to complete the W-4: https://www.irs.gov/forms-pubs/about-form-w-4
  • Where can I find my W-2?
    You can find your W-2 in ADP by logging in and going to Myself > Pay > Pay & Tax Statements. There is also a link to ADP in the app that can be found by going to Settings > View Pay Stubs. You can also download a copy of your W-2 here (https://login.adp.com/welcome) by selecting the option that best describes you (including former employees) and entering your information.
  • Download the app
    Use these links to download the app and get started! APP STORE GOOGLE PLAY
  • Mobile App Password
    With our new Elite Medical Staffing app, there are no more passwords! Once you enter your phone number to login, you will be sent a text with a verification code to finish logging in.
  • How do I pick up shifts?
    From the home screen, everything under ‘Available Shifts’ is open for you to pick up. Select ‘Shift Details’ to view more information and request the shift. Select ‘Request’ to submit your interest to pick up. Once confirmed, you will receive a text that you’re scheduled. All of your shift requests will be held in the "Requests" section until they are confirmed by the facility, then they’ll move from the "Requests" tab to "Upcoming" on the schedule tab. The "Upcoming" tab shows your committed shifts. Use it to manage your schedule, view your shifts, and even clock in and out using the app.
  • Pay Rates
    Our pay rates can differ between each facility. When you are picking up shifts in the app, you will see in the job description how much the pay is for this shift. Any additional pay or differentials will be included in this pay rate if applicable.
  • When will my shift(s) be confirmed?
    Please give your team 24 hours to confirm, if it is a shift that same day, please give your staffing coordinators a call! If you are located in Arkansas 501-455-1800 If you are located in Florida 407-865-7999 If you are located in Georgia 470-905-1444 If you are located in Indiana 463-583-2332 If you are located in Louisiana 504-386-9939 If you are located in Michigan 734-207-8316 If you are located in Ohio 216-293-6688 If you are located in Oklahoma 580-336-9190 If you are located in South Carolina 803-232-7990 If you are located in Tennessee 615-235-7878 If you are located in Texas 945-910-3180 If you are located in Virginia 804-207-4200 If you are located in Wisconsin 463-583-2332 If you are located in any other state 888-356-1404
  • How can I see more shifts/facilities?
    There are many things that can impact how many shifts and locations you will see in the app. First, make sure you are looking at the home screen by clicking the house icon at the bottom. Then, make sure your filters are set the way you want by clicking the filter icon on the top right of the home screen. Lastly, you can check to make sure that your address is correct on your app profile. If you need further assistance, please reach out to your staffing coordinators
  • How do I cancel my shift?
    Please call the appropriate staffing team for any cancellations. Please remember that cancelling your confirmed shifts will count against you unless you provide valid documentation. If you are located in Arkansas 501-455-1800 If you are located in Florida 407-865-7999 If you are located in Georgia 470-905-1444 If you are located in Indiana 463-583-2332 If you are located in Louisiana 504-386-9939 If you are located in Michigan 734-207-8316 If you are located in Ohio 216-293-6688 If you are located in Oklahoma 580-336-9190 If you are located in South Carolina 803-232-7990 If you are located in Tennessee 615-235-7878 If you are located in Texas 945-910-3180 If you are located in Virginia 804-207-4200 If you are located in Wisconsin 463-583-2332 If you are located in any other state 888-356-1404
  • Why am I inactive?
    If you do not work for an extended period of time, you will be made inactive in our system. If you would like to be reactivated, please reach out to your staffing coordinators. You can call or text your staffing coordinators at the appropriate number below. If you are located in Arkansas 501-455-1800 If you are located in Florida 407-865-7999 If you are located in Georgia 470-905-1444 If you are located in Indiana 463-583-2332 If you are located in Louisiana 504-386-9939 If you are located in Michigan 734-207-8316 If you are located in Ohio 216-293-6688 If you are located in Oklahoma 580-336-9190 If you are located in South Carolina 803-232-7990 If you are located in Tennessee 615-235-7878 If you are located in Texas 945-910-3180 If you are located in Virginia 804-207-4200 If you are located in Wisconsin 463-583-2332 If you are located in any other state 888-356-1404
  • Do I need to respond to all “opportunities” or shifts in the app?
    No, you only need to click on ‘Request’ to express interest in the shifts you want to work. If you want to clear out any shifts you are not interested in, you can select ‘Decline’ on the shift details, but this is optional.
  • Do you pay for mileage?
    Yes, if you are located over 50 miles from the job assignment we offer a stipend. Please let your recruiter know you are interested!
  • Late or Missed Shift
    For any and all scheduling issues or conflicts, please reach out directly to your staffing team by call. You can also refer to your welcome email for more information regarding scheduling policies. If you are located in Arkansas 501-455-1800 If you are located in Florida 407-865-7999 If you are located in Georgia 470-905-1444 If you are located in Indiana 463-583-2332 If you are located in Louisiana 504-386-9939 If you are located in Michigan 734-207-8316 If you are located in Ohio 216-293-6688 If you are located in Oklahoma 580-336-9190 If you are located in South Carolina 803-232-7990 If you are located in Tennessee 615-235-7878 If you are located in Texas 945-910-3180 If you are located in Virginia 804-207-4200 If you are located in Wisconsin 463-583-2332 If you are located in any other state 888-356-1404
  • Will I need to get the COVID-19 vaccine?
    CMS has issued guidance about staff vaccination requirements and compliance with these rules which asks Medicare and Medicaid-certified facilities to comply. Please speak with your recruiter or staffing coordinator for more information about building specific requirements.
  • What do I need to know about the COVID-19 vaccine regulation issued by CMS?
    CMS has issued revised guidance on staff vaccination requirements that outline facility expectations and consequences for noncompliance. Since early 2022, most providers surveyed have been found to be in compliance with the requirement. Medicare and Medicaid-certified facilities are expected to comply with requirements and may be subject to a variety of terms including monetary penalties, denial of payments, and finally termination of participation in the programs if compliance is not achieved. Facility staff vaccination rates under 100% constitute noncompliance under the rule. Guidance for long-term care and skilled nursing facilities outlines that the first dose of the primary vaccination series or a single-dose vaccine should be received by staff prior to providing care or service.
  • Medical or Religious Exemptions
    Please contact your recruiter/staffing coordinator for information. If you are located in Arkansas 501-455-1800 If you are located in Florida 407-865-7999 If you are located in Georgia 470-905-1444 If you are located in Indiana 463-583-2332 If you are located in Louisiana 504-386-9939 If you are located in Michigan 734-207-8316 If you are located in Ohio 216-293-6688 If you are located in Oklahoma 580-336-9190 If you are located in South Carolina 803-232-7990 If you are located in Tennessee 615-235-7878 If you are located in Texas 945-910-3180 If you are located in Virginia 804-207-4200 If you are located in Wisconsin 463-583-2332 If you are located in any other state 888-356-1404
  • COVID Pay
    If you are assigned to work in a COVID unit you will receive COVID pay. Please indicate on your time sheet if you worked in a COVID unit and our coordinators will verify.
  • I need to verify employment or income for one of your employees – how can I do this?
    To verify the employment/income of one of our employees, you can use the Work Number service from Equifax using the information below. The Work Number is the fastest way to verify this information and does require an authorized user account. Employer Name or Code: Elite Medical Staffing or 119009 (A Quality Staffing LLC, DBA Elite Medical Staffing) FEIN (Federal Employer Identification Number): 45-5080361 If you do not have a Work Number account or have a specific form to be completed, you can send to our HR department by email at hr@elitemedicalstaffing.com or by fax at 866-433-3675. Please include written authorization from the employee for verifications of income. If you need additional assistance, please don't hesitate to call us at 888-280-1110. Basic verifications of employment may also be completed over the phone.
  • I need to send a garnishment, subpoena, or other important document – where can I send this?
    We understand the need to send important legal documents. Before sending, please confirm that you are attempting to contact A Quality Staffing LLC DBA Elite Medical Staffing (FEIN 45-5080361). Documents may be sent via mail, email, or fax. Mail: Please address documents to our corporate office at: Elite Medical Staffing ATTN: Human Resources 1035 Greenwood Blvd., Suite 275 Lake Mary, FL 32746 Email: hr@elitemedicalstaffing.com Fax: 866-433-3675. Please choose the method that best suits your needs, and we will ensure that your important documents are processed appropriately. If you have questions or require assistance, don't hesitate to reach out to us using the contact information above. Our office hours are 8 am – 5 pm Eastern Monday through Friday.
  • I have a license about to expire. What do I do?
    If you are an RN or LPN, please refer to this site for guidance on what you need to do to renew it! If you are a CNA, please refer to this document to help you!
  • How do I refer someone to work for Elite?
    You can submit a referral form directly on our website here! Alternatively, your referral can apply to any open job on our website. Then, you or they can follow up with your recruiter to let them know you referred a friend so that we can assign you the proper documentation and you get the credit when they start working!
  • When are normal office hours?
    Your main staffing coordinators are in office Mon-Fri 8a-5p. However, we do have 24/7 coverage if you need any assistance after office hours.
  • How do I log into ADP?
    To log into ADP for the first time, go to https://workforcenow.adp.com/workforcenow/login.html or download “ADP Mobile App” and use your individual Personal Registration Code (emailed to you) to log in. Select “First Time User” to create your account. If you forgot your login credentials, please select “forgot password” and recover your login.
  • Why do I need to go through the hiring process again?
    We ask our clinicians to go through the hiring process again if it has been six or more months since they originally came on board with us. Some of that is due to our client contracts we need to have an up-to-date background and drug screen and as needed we like to ensure we have the most up to date tax (W-4) and pay (Direct Deposit) information on file in case anything has changed since you were last hired with us.
  • How do I contact my recruiter?
    You can call or text your staffing coordinators at the phone numbers below. If you are located in Arkansas 501-455-1800 If you are located in Florida 407-865-7999 If you are located in Georgia 470-905-1444 If you are located in Indiana 463-583-2332 If you are located in Louisiana 504-386-9939 If you are located in Michigan 734-207-8316 If you are located in Ohio 216-293-6688 If you are located in Oklahoma 580-336-9190 If you are located in South Carolina 803-232-7990 If you are located in Tennessee 615-235-7878 If you are located in Texas 945-910-3180 If you are located in Virginia 804-207-4200 If you are located in Wisconsin 463-583-2332 If you are located in any other state 888-356-1404
  • 401k
    Who is eligible to participate in the 401(k) plan? All employees of Elite Medical Staffing and any participating affiliates, if applicable are eligible to participate in the plan upon completing the plan's eligibility requirements. Plan eligibility requirements: 21 years of age on the next plan entry date You must have completed 12 months of service and worked 1,000 hours Contributions: Pre-tax or Roth option IRS Annual Limit (for 2023): $22,500. Catch-up contributions up to $7,500 are allowed for participants age 50 and over (for a total of $30,000 for those participants). Employer Contributions: Elite Medical Staffing will match 100% of the first 4% of your contributions and 25% of the next 2% up to 6%. The employer match will be made on an annual basis.
  • What is the dress code?
    Always wear scrubs (any color) and closed toed shoes (NO CROCS). Short nails & NO facial piercings. You can find this information, and more helpful information in your Employee Handbook that was sent in your welcome email!
  • When will I get my badge?
    In our new EMS scheduling app, you now have an electronic badge available at all times! No need for a physical badge anymore. To view your badge, please navigate to the settings icon on the top right of the "My Shifts" screen, then click "Electronic Badge"
  • Lost or Missing Badge
    In our new EMS scheduling app, you now have an electronic badge available at all times! No need for a physical badge anymore. To view your badge, please navigate to the settings icon on the top right of the "My Shifts" screen, then click "Electronic Badge"
  • Am I eligible for benefits?
    Full-time employees are eligible for benefits. ADP will measure your hours to see if you meet the 30 hours/week or 130 hours/month minimum to be benefits eligible under the ACA.
  • Which areas do you have staff?
    Currently, we primarily staff in the Eastern Half of the United States. Here is a map of the states we are currently providing staffing help.
  • How can we request staff?
    To request staff, please fill out the form here and a member of our team will reach out to you directly.
  • What kind of clinicians can we provide?
    Registered Nurses (RNs) Licensed Vocational Nurses (LVNs) Licensed Practical Nurses (LPNs) Certified Nursing Assistants (CNAs) Med Techs, Certified Medication Aides Nurse Unit Managers Social Workers Directors of Nursing Assistant Directors of Nursing Infection Control Nurses State Tested Nursing Assistants (STNAs) To request any of the clinicians above, please fill out the form here and a member of our team will reach out to you directly.
  • Do you offer travel contracts?
    Please contact your local office for more information. If you are located in Arkansas 501-455-1800 If you are located in Florida 407-865-7999 If you are located in Georgia 470-905-1444 If you are located in Indiana 463-583-2332 If you are located in Louisiana 504-386-9939 If you are located in Michigan 734-207-8316 If you are located in Ohio 216-293-6688 If you are located in Oklahoma 580-336-9190 If you are located in South Carolina 803-232-7990 If you are located in Tennessee 615-235-7878 If you are located in Texas 945-910-3180 If you are located in Virginia 804-207-4200 If you are located in Wisconsin 463-583-2332 If you are located in any other state 888-356-1404
  • What does it cost to use your agency / am I obligated to use your agency if we sign a contract?
    There is no cost to sign a contract and no obligation to use our service if you do sign a contract. Once we have a contract, it gives you the ability to utilize our services if they are ever in need. Please contact your local office for more information. If you are located in Arkansas 501-455-1800 If you are located in Florida 407-865-7999 If you are located in Georgia 470-905-1444 If you are located in Indiana 463-583-2332 If you are located in Louisiana 504-386-9939 If you are located in Michigan 734-207-8316 If you are located in Ohio 216-293-6688 If you are located in Oklahoma 580-336-9190 If you are located in South Carolina 803-232-7990 If you are located in Tennessee 615-235-7878 If you are located in Texas 945-910-3180 If you are located in Virginia 804-207-4200 If you are located in Wisconsin 463-583-2332 If you are located in any other state 888-356-1404
  • What are your Rates?
    Please contact your local office. If you are located in Arkansas 501-455-1800 If you are located in Florida 407-865-7999 If you are located in Georgia 470-905-1444 If you are located in Indiana 463-583-2332 If you are located in Louisiana 504-386-9939 If you are located in Michigan 734-207-8316 If you are located in Ohio 216-293-6688 If you are located in Oklahoma 580-336-9190 If you are located in South Carolina 803-232-7990 If you are located in Tennessee 615-235-7878 If you are located in Texas 945-910-3180 If you are located in Virginia 804-207-4200 If you are located in Wisconsin 463-583-2332 If you are located in any other state 888-356-1404
  • Can we hire one of your employees that applied with us?
    Some terms and conditions apply. Facility agrees to notify EMS of its intent to hire any personnel who previously was referred to Facility by EMS during the preceding twelve (12) month period. In addition, facility also agrees and warrants to pay a buyout of the employee’s agreement at 20% of employees annualized salary. The fee will be waived following the completion of 540 hours of work from the date of written notification of intent to hire. Please contact your local office for more information. If you are located in Arkansas 501-455-1800 If you are located in Florida 407-865-7999 If you are located in Georgia 470-905-1444 If you are located in Indiana 463-583-2332 If you are located in Louisiana 504-386-9939 If you are located in Michigan 734-207-8316 If you are located in Ohio 216-293-6688 If you are located in Oklahoma 580-336-9190 If you are located in South Carolina 803-232-7990 If you are located in Tennessee 615-235-7878 If you are located in Texas 945-910-3180 If you are located in Virginia 804-207-4200 If you are located in Wisconsin 463-583-2332 If you are located in any other state 888-356-1404
  • What is your cancellation policy?
    48 hours in advance preferable Time & trouble 2 hours
  • What Holidays does your agency observe?
    New Year's Day Memorial Day July 4th Labor Day Thanksgiving Day Christmas Day will pay and bill time-and-one-half (1.5x) the regular rates.
  • Office Hours
    Your main staffing coordinators are in office Mon-Fri 8a-5p. However, we do have 24/7 coverage if you need any assistance after office hours.
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